People's network > Developing an Acceptable Use Policy and Procedures

It is essential to have a written policy and related procedures which are:

• supported by the Legal Department within the Council
• agreed by elected members.

It is important that the Acceptable Use Policy (AUP) is:

• reviewed on a regular basis
• complies with current legislation
• states that internet access is monitored using manual and electronic resources
• states that records of internet access are kept for purposes.
• specifies the actions and penalties which could result from contravention of the AUP
• informs users that information will be given to the police where it is suspected that a criminal act has taken place
• considers internet users who are under 16 years of age
• explains the practice with regard to filtering and the various levels in place and how users can access appropriate sites which are blocked. insert examples of AUP

All library staff should receive appropriate training in the policy and procedures surrounding AUP. A staff training programme and written procedures should be developed to support staff in both ensuring compliance with AUP and the steps which should be taken in cases of contravention. insert examples of procedures

Authorities may wish to consider standard letters which will be issued at appropriate stages. The procedures and letters should be agreed with legal sections and supported by elected members. insert examples of letters

An example of the framework used for contravention of AUP is:

• a warning letter issued for a first contravention
• a second incident may incur a 6-month ban
• a serious cases, for example illegal activity, would warrant an immediate ban and the incident being referred to the police.

Contents of an AUP

A number of factors have to be included in an AUP including; administration, safety issues, acceptable use and contravention.

• Practical issues of an AUP and Administration
• Safety issues
• Acceptable use and contravention