Skip to page content

Information Handling Skills > 2000 learners

This project was funded by the Scottish Government to improve life skills and employment prospects through the development of information literacy, customer care and basic ICT skills in 2000 learners from colleges, schools, public libraries, community centres and prisons. The project was completed in 2006.

There were three main skills development areas:

     

  1. Information Literacy Skills: using the SQA Unit DF9J 11, which also provided automatic certification in the core skill of Problem Solving
  2. Basic ICT skills: from moving a mouse to ECDL qualification skills level (no qualification was actually required but courses such as PC Passport and ECDL provide demonstration of competency)
  3. Customer Care Skills: this included elements such as dealing with people; addressing customer needs; principles of customer care and the information and benefits of customer care. Again, no official qualification was required

Funding was provided and the feedback has led to changes in the SQA Unit DF9J 11, which has been re-titled Information Literacy Skills and will be re-launched in August 2007.

Scotland's Information Scotland's Information
use our map to find libraries, museums and archives
Research Collections Online Research Collections Online
subject strength listings for the larger general libraries in Scotland
Scottish Library & Information Resources Scottish Library and Information Resources
find a library, librarian, museum or archive
Scottish Distributed Digital Library Scottish Distributed Digital Library
digital collections with Scottish themes
Scottish Collections Online Scottish Collections Network
an online catalogue of collections held in Scottish libraries, museums and archives
Co-operative Information Retrieval Network for Scotland Co-operative Information Retrieval Network for Scotland
a one-stop shop for finding materials held in the collections of many libraries in Scotland
blog blog
following organisational and general library developments
flickr flickr
SLIC and CILIPS image archive
delicious delicious
library and information bookmarks
SlideShare slideshare
presentations from CPD events and activities
Twitter twitter
follow our updates on the micro-blog
YouTube YouTube
SLIC and CILIPS videos

Send comments, suggestions and queries about SLAINTE to Gillian Hanlon. This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 2.5 UK: Scotland License 06-Mar-2012