Information Handling Skills > 2000 learners

This project was funded by the Scottish Government to improve life skills and employment prospects through the development of information literacy, customer care and basic ICT skills in 2000 learners from colleges, schools, public libraries, community centres and prisons. The project was completed in 2006.

There were three main skills development areas:

 

1. Information Literacy Skills: using the SQA Unit DF9J 11, which also provided automatic certification in the core skill of Problem Solving
2. Basic ICT skills: from moving a mouse to ECDL qualification skills level (no qualification was actually required but courses such as PC Passport and ECDL provide demonstration of competency)
3. Customer Care Skills: this included elements such as dealing with people; addressing customer needs; principles of customer care and the information and benefits of customer care. Again, no official qualification was required

Funding was provided and the feedback has led to changes in the SQA Unit DF9J 11, which has been re-titled Information Literacy Skills and will be re-launched in August 2007.