Public Library Quality Improvement Matrix > Highland - responding to community needs

The aim of this initiative was to install self-issue terminals to extend provision and release staff time for direct public support for a range of purposes. All partners have been engaged in discussions, planning an on-going review.

Staff training in "Net Navigator" and survey of customer aspirations of service has been carried out. All Self Issue terminals have been installed at six locations. Work is on-going to ensure compliance with National Entitlement Card. This function was added to the self-issue machines post-bid and has been paid for from the Highland Council’s funds as an additional in-kind contribution. Formal launches have taken place as the terminals have been installed.

Learning activities will be recorded to demonstrate the benefit of the redirected staff time. The specially-purchased site-specific stock, to support new activities has been located to the appropriate project libraries.